Foundation in Conflict Management and Communication Skills
Foundation in Conflict Management and Communication Skills, Self Coaching, Management and Mentoring Skills, Sessions and Resources for Emotional Intelligence Conflict Diffusion.
Hello eager learners, and welcome to this online master elements module consisting of 13 specialist units.
And thankyou so much for your time, energy and your attention. My aim to reciprocate that in what I very much hope can become the seminal introductory training experience to fortify and to evolve your skills in the areas of de-escalation, influencing and managing volatile situations, people and personas.
So you need never fear another confrontation quite the same way ever again.
Friends, I am about to arm you with the methods, self-coaching and mentoring questions, session plans and resources to implement these learnings into your own development, mentoring, management or pastoral practice – today.
My name is Michael Masters and throughout this foundational online learning process, I’m going to be imparting some of my key knowledge and experiences gained from over twenty years of field tested crisis management and de-escalation strategies, so you too, can learn to shape, control and positively influence others emotional responses and calm people down more quickly, easily, rapidly and effectively – including yourself.
My direct lived experiences include supporting the unmotivated, to the angry, to the socially excluded, to the gifted and top tier percentage focused overachievers. From training some of the most marginalized communities to the most aspirational and future leaders in their own respective fields.
So prepare to discover, hone tor to evolve, real life practical skills that you can begin to apply to whatever your industry, situation or challenge is – today, these principles are universal but especially suitable for anybody with an interest in self-coaching, mentoring or managing others, or whom interact with clients, customers, students or colleagues
In order to manage, calm down and recognize and influence the most crucial factors that can positively influence a person’s mood and behaviour, quickly, easily and more effectively.
So settle in, settle down and recognize that change is only ever a heartbeat away from us. All you need is an open mind, a willingness to learn, a commitment to practise, and a healthy dose of open minded curiosity.
Navigate the turbulent waters of personal and professional conflicts, situations and interactions better in your personal or professional sphere. Find out what the top 1% do differently.
Lets get this.
Unit 1: Introduction and Short Thought Experiment:
This introductory unit sets the stage for the entire module, introducing the importance of de-escalating difficult situations, Mikes professional background, an introduction to mirror neurons and a little about the key skills you will learn to influence others’ emotional responses effectively; Which all begins by recognizing and managing your own current reactions.
Unit 2: Self State Management: Cultivating What We Can Control:
Focuses on the importance of managing one’s own emotional state as a precursor to influencing others. It emphasizes the connection between our thoughts, emotions, and physical expressions and introduces further utilization concepts mirror neuron influence and emotional reflection.
Unit 3: Controlling and Regulating Your Reactions: Explores strategies for maintaining composure in the face of anger or hostility from others. It discusses the role of mirror neurons in empathy and the importance of adopting a calming demeanor.
Unit 4: Mirror Neurons Effective Tone and Facial Expressions: Delving more into how mirror neurons affect our interactions and the importance of tone and facial expressions in de-escalation. It includes practical exercises for improving non-verbal communication.
Unit 5: Physical Reactions and Situational Framing: Examines the physiological aspects of conflict and stress, including the fight-or-flight response, and how controlled breathing and open body language can influence de-escalation.
Unit 6: Facial Expression Awareness Of The Master De-escalator
(Parts 1 and 2): Highlights the significance of facial expressions in conveying empathy and calmness. It includes exercises for practicing and improving control over one’s facial expressions.
Unit 7: The Hook: Discusses identifying and capitalizing on the “hook point”—the moment when the other person begins to mirror your calm state, indicating the start of successful de-escalation.
Unit 8: Continuous De-escalation Tonality and the Four Step Method (Parts 1 and 2)
Breaks down a four-step method for using vocal tone to de-escalate situations, from initial engagement to reinforcing calmness.
Unit 9: Personal Space Boundaries and Management Strategies: (Parts 1 and 2)
Covers the importance of respecting personal space in tense situations and strategies for approaching and retreating in a way that maintains safety and promotes calm.
Unit 10: Practical Applications and Personalization Strategies:
Offers guidance on personalizing de-escalation strategies, including the use of humor, the strategic use of silence, and the importance of timing and cultural sensitivity.
Unit 11: Internal Calming Through Mindful Breath Control:
Focuses on the use of controlled breathing for self-calming, demonstrating its contagious effect in helping others calm down as well.
Unit 12: Silence Communication and Cultural Sensitivity:
Explores the power of silence in communication and the importance of being culturally
sensitive to different norms and expressions of emotion.
Unit 13: Withdrawal Conclusion and Reflection:
The concluding unit emphasizes the importance of personal safety, knowing when to withdraw from a situation, and reflecting on the overall confrontation to learn and improve for future interactions.
Why This Foundational Course Is Essential For You:
In our pressurized and fast paced world where volatile emotions, disagreements and conflicts can arise at the turn of a corner, the ability to maintain composure, manage and control disputes not only sets you apart from the average but excels you both as a person, as a mentor, as a coach, a colleague or indeed a personality type.
Whether you’re an educator looking to reach out to the disengaged and the frustrated, a manager faced with a difficult employee, a leader aiming to cultivate a more positive work environment accepting of differing backgrounds and personality types, a professional seeking to improve negotiation skills, a coach or mentor looking to better empower your clients, or an individual striving for self-coaching personal growth, this course offers invaluable insights into the art of de-escalation.
What You Will Learn:
The Science of Self-Regulation: Delve into the fascinating world of mirror neurons and discover how your emotional state can influence those around you, turning potential conflicts into opportunities for connection.
Strategies for Calmness: Learn to remain the eye of the storm in heated situations, using proven techniques that allow you to manage your emotions and respond with clarity and empathy.
Personalized De-escalation Tactics: Understand the importance of tailoring your approach to the unique context of each conflict, ensuring your strategies resonate on a personal level and lead to effective resolutions.
Real-World Application: Equip yourself with practical tools and exercises designed to translate theory into action, enabling you to apply your new skills in everyday self coaching or mentoring scenarios immediately.
Benefits to You:
Enhanced Emotional Intelligence: Elevate your ability to understand and manage not just your emotions but also perceive and influence the emotional dynamics of those around you.
Improved Relationships: Transform your interactions by navigating disagreements with grace and fostering a deeper sense of empathy and understanding in your personal and professional relationships.
Career Advancement: Stand out as a leader who can maintain composure under pressure, resolve conflicts constructively, and create a collaborative team environment.
Personal Growth: Embark on a journey of self-discovery, learning to harness the power of your emotional responses to create a more fulfilling and balanced, capable personal and professional elevation.
Apply These Learnings Today:
This programme is meticulously designed to ensure that you can start applying the principles and techniques right from the get-go. With each unit within the module, you’ll find actionable steps, reflective exercises, coaching questions, concepts or perspectives that will enable you to practice and hone your new skills in your daily interactions with a new found level of confidence and power.
Unlock the secret to turning conflict into collaboration, leveraging the groundbreaking insights of mirror neuron science to not just navigate but master the complex landscape of human emotions and interactions. Enroll today and take the first step towards a more peaceful, productive, and harmonious life.
The “De-escalating Difficult Situations, People Or Personas” module, comprising of its associated 13 units, exercises and enrichment content, is designed to equip professionals across various sectors with the skills and strategies needed to more effectively prevent, manage or resolve conflicts, and greatly elevate learners confidence in their understanding of and ability relating to the de-escalation of challenging interpersonal dynamics.
Key Learning Highlights:
Self-Regulation Techniques: Participants will learn to manage their emotional states through practical exercises in mindfulness, controlled breathing, and emotional awareness, fostering personal resilience and composure in high-stress situations. But more than that. Understand and utilize the role of mirror neurons in person to person interaction and emotions.
Advanced Communication Skills: The course delves into the nuances of verbal and non-verbal communication, including active listening, empathetic responding, and the strategic use of tone and body language to de-escalate tensions.
Personalized De-escalation Strategies: Attendees will gain insights into tailoring de-escalation approaches to the unique needs and backgrounds of the individuals involved, enhancing the effectiveness and sensitivity of their interventions.
Solution-Oriented Mindset: The training encourages a shift towards viewing conflicts as opportunities for problem-solving and growth, promoting a constructive and collaborative approach to resolving disputes.
Full Resource Suite Included:
Companion Ebook
Companion Audiobook
Session Plans for every Unit
Self-coaching and Mentoring Activity Exercises
Evolve more for 2024. Welcome to the Master Elements de-escalation skills, foundational training experience.
Lets get this!
